How can I get quick answers to my product inquiries?
You can contact us anytime through live chat, phone, or email. Our customer service team is available 24/7 to assist you.
What should I do if I need to modify my order?
You can contact our customer service team directly, and we will assist you with order modifications as soon as possible.
How do you ensure timely delivery of goods?
We work with reliable logistics partners and provide real-time order tracking to ensure your goods arrive on time.
Do you offer free shipping services?
We offer free shipping for orders above a certain amount. Please inquire with our sales team for details.
What kind of support do you provide if there are issues with the product during use?
We offer comprehensive after-sales service, including product repair, replacement, and technical support to protect your interests.
What is your warranty policy?
We provide a one-year product warranty. For non-human damage product issues, we offer free repair or replacement.
Do you provide marketing support?
Yes, we provide marketing materials and training to help you promote our products more effectively.
How do you handle returns and exchanges?
We offer a limited return and exchange service. Products must be returned within 30 days of receipt, unused, and in their original packaging.
How can customers choose the right size for custom slippers?
We provide size recommendations based on US and EU sizing charts tailored to each country's average foot length to ensure a comfortable fit.
Are you constantly updating your product styles?
Yes, we continuously develop new styles to meet market demands and customer preferences, keeping our product line competitive and fresh.
Are you looking for agents?
We are actively seeking agents to expand our market reach. If you're interested in becoming an agent, please contact us to discuss the opportunities and benefits.
What are the advantages of becoming your agent?
As our agent, you will enjoy:
Access to our latest product styles and designs.
Professional marketing and sales support.
Competitive wholesale pricing and good profit margins.
Comprehensive after-sales service and customer support.
Close collaboration to develop new market opportunities.
You can track your order through the tracking number provided in your confirmation email or by logging into your account on alibaba
What are your shipping options?
We offer various shipping options including express, standard, and economy shipping to suit your needs.
How do I know if my payment has been processed?
You will receive a confirmation email once your payment has been successfully processed.
What if I want to cancel my order?
You can cancel your order by contacting our customer service team within 24 hours of placing the order.
How do I return a product?
You can return a product by following the return instructions provided in your order confirmation email.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging.
What materials are your custom slippers made of?
Our custom slippers are made from high-quality, eco-friendly materials that are lightweight and durable.
Do you offer customization options for your slippers?
Yes, we offer a wide range of customization options including color, design, and logo printing.
How long does it take to receive bulk order customized product?
Customized products typically take 35-45 days to produce and deliver, including the design and production process.
Can I get a sample before placing a bulk order?
Yes, we offer samples for bulk orders. The sample preparation time is usually 7-10 days.
What if I need my order urgently?
We offer expedited services for urgent orders. Please contact our sales team for details.
How do you handle product quality issues?
We provide a limited return and exchange service for product quality issues within 30 days of receipt.
How do I know if a product is in stock?
You can check product availability on our website or by contacting our customer service team.
Do you offer any discounts for bulk orders?
Yes, we offer discounts for bulk orders. Please contact our sales team for a quote.
How flexible are your payment terms?
We offer very flexible payment terms. We can adjust the deposit ratio and accommodate various payment methods to suit your business needs.
How do I choose the right design for my custom slippers?
Our design team can provide guidance and recommendations based on your preferences and target market.
Do you offer customization options for your slippers?
Yes, we offer a wide range of customization options including color, design, and logo printing.
What if I need my order urgently?
We offer expedited services for urgent orders. Please contact our sales team for details.
How do I send you my custom design ideas?
You can send your custom design ideas via alibaba or through our E-mail address.
What file formats do you accept for custom designs?
We accept custom design files in formats such as AI, PDF, and high-resolution JPEG.
How long does it take to get a quote for a custom order?
It typically takes 1-2 business days to receive a quote for a custom order.
Can I see a prototype before I place a custom order?
Yes, we can provide a prototype for your review before you place a custom order.
What is your minimum order quantity for custom products?
Our minimum order quantity for custom products is 100 pairs.
How do I know if my custom design is feasible?
Our design team will review your custom design and provide feedback on its feasibility.
Can I request a custom color that is not listed?
Yes, you can request a custom color. We will do our best to match your desired color.
What is your policy on custom order cancellations?
Custom orders can be canceled before production begins, but a cancellation fee may apply.
Can I request a rush order for my custom product?
We offer rush order services for an additional fee. Please contact our sales team for details.
What should I do if my package is lost in transit?
If your package is lost in transit, please contact our customer service for assistance.
Can I change the shipping address after my order has been placed?
You can change the shipping address if your order has not been shipped. Please contact us promptly.
